July 24, 2019Phone: 416-626-7800


   Privacy Policies

FirstCMC PRIVACY POLICY

As FirstCMC, we are committed to keeping your privacy protected and your information confidential at all times.

We collect, use and disclose information about you for a variety of reasons:

  • To identify you and verify any information you give us
  • To protect us both from error and fraud
  • To understand your needs and eligibility for products and services
  • To recommend particular products and services so we may serve you better
  • To meet legal requirements, such as asking you to provide the necessary information to verify your identity
  • To present your mortgage application to various lenders and insurers for the purpose of securing a mortgage and/or related service
  • We may review and analyze your use of our services, in order to assist in the above.
We may collect from you and share health information with insurers and insurance agents for the purpose of applying for creditor insurance.

Your information and the business you do with us is kept strictly confidential

Your information will be protected from error, loss and unauthorized access. Our procedures and systems are designed to ensure this security. We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. As well, we never sell any information about our customers to others, and we only keep information as long as it is needed.

Your information is obtained or used only with your consent

We obtain your (express or implied) consent before we:

  • Check your employment
  • Obtain a credit report
  • Offer you other products and services
  • Obtain, use or disclose to other persons, information about you unless we are obliged to do so by law or to protect our interests
  • Use your information in any way we didn't tell you about previously

You can withdraw your consent any time after you've given it to us, provided there are no legal requirements to prevent this, by contacting your FirstCMC representative.

You can choose not to receive direct marketing

We may tell you about products and services through direct mail, telephone, or other means. If you do not wish us to do so, advise your FirstCMC.

Sharing your information with other people

We don't share information about you, except as is necessary to complete your mortgage application and take all steps necessary to secure mortgage financing on your behalf, nor do we release it to anyone else, without your express or implied consent. However, there are some exceptions. For example, we may collect, use or disclose information without your consent if we:

  • are obligated or permitted to do so for legal reasons
  • use an outside company, such as banks and mortgage institutions, to do work for us involving some of your information

You can review and make corrections to your information

You can review your personal information held by us and make corrections to it by contacting your FirstCMC representative. You may be asked to put your request in writing.

Questions?

If you have any questions, comments or complaints contact your FirstCMC representative.


In the operation of this site, The First Canada Mortgage Corporation collects your information. While The First Canada Mortgage Corporation has control of your information The First Canada Mortgage Corporation Privacy Policy applies. The First Canada Mortgage Corporation is a division of VERICO Clearview Mortgage Corp.

THE First Canada Mortgage Corporation PRIVACY POLICY

Why our Privacy is Protected

At The First Canada Mortgage Corporation ("FCMC"), a division of VERICO Clearview Mortgage Corp. , an important part of our commitment to provide you with service excellence is our respect for your right to privacy. (In this policy, "FCMC" means First Canada Mortgage Corporation)

Keeping our customers' information and affairs in strict confidence is a cornerstone of FCMC's business. The range of products and services we offer our customers continues to expand, and the technology we use continues to change. But, no matter how our business changes, we'll always protect your privacy.

Our policies and procedures which we practice in order to protect your privacy are in place across FCMC.

In the following sections we describe these policies and procedures and how we put them into practice so that you have control over how we collect, use and disclose your information.

Protecting your Privacy Means:

 

  • we keep your information and the business you do with us in strict confidence
  • your information is not sold
  • you have control over how we obtain, use, and give out information about you
  • you have access to the information we have about you
  • we respect your privacy when we market our products and service

Our Privacy Policies Protect All of Our Customers

When you first become a FCMC customer and whenever you apply for more products and services, we let you know that:

  • besides your name, address and telephone number, we need information to:
    • establish your identification
    • protect you and us from error and fraud
    • understand your needs and eligibility for products and services
    • recommend particular products and services to meet your needs
    • provide ongoing service
    • comply with legal requirements
  • we may verify some of the information you give us with your employer or your references
  • we may offer other products that are suitable to you
  • we will not refuse you any other product or service on the basis of any health information you may have given us when applying for insurance products offered through us

We may review and analyze your use of products and services, to help protect you from unauthorized use of your accounts, to help us serve you better, and to bring other products and services to your attention which we feel will be of benefit to you. We also collect and analyze information from other sources for the same purposes.

Certain information, such as a driver's licence, although convenient for identification, is voluntary. It is up to you whether you want to provide those or some other suitable identification, subject to any legal requirements.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

Your Information is Obtained or Used Only With Your Consent

We obtain your consent before we:

  • check your employment
  • obtain a credit report
  • offer you other products and services
  • send you information about products and services by means of direct marketing
  • provided it is legally permitted, share your information in confidence within VERICO Clearview Mortgage Corp.
  • obtain, use or disclose to other persons, information about you unless we are obliged to do so by law or to protect our interests
  • use your information in any way we didn't tell you about previously

We Ask For Your Consent Before Using Your Social Insurance Number

When we obtain a report and update your information with a credit bureau, your Social Insurance Number (SIN) is the best way to make sure that the information actually refers to you. Wrong information can lead us into making wrong conclusions about you. You should be aware, though, that using your SIN this way is voluntary for you. While the law requires us to ask for your SIN when you open an account which earns income, we need to get your consent to use it in any other way. If you choose not to give us your SIN, this by itself will not prevent you from getting credit or any other service

Your Consent Can Be Express Or Implied

Express consent can be verbal or written. For example, when you sign a credit application you are giving your written consent for us to obtain a credit report.

You imply consent when we can reasonably conclude that you've given consent by some action you've taken, or when you decide not to take action. If we give you an opportunity to tell us you don't want direct marketing material and you don't tell us that you don't want us to send it, we can conclude that you have no objection.

We will rely on your implied consent to use and disclose identifying information about you, such as your name and address.

You Can Withdraw Your Consent After You've Given It

You can withdraw your consent any time after you've given it to us, provided there are no legal requirements to prevent this. However, in order to maintain the integrity of the credit reporting system, we do have to update your credit information with the credit bureau as long as you have credit with us. Your consent for this purpose cannot be withdrawn during this time.

If you don't consent to certain uses of information, or if you withdraw your consent, we may not be able to provide you with a particular product or service. If so, we'll explain the situation to you to help you with your decision.

We Ask for Your Consent Before Sharing Information With Other People

We don't share information about you within VERICO Mortgage Corp., or release it to anyone outside of FCMC without your consent. For example, we give information to a credit bureau only with your consent.

There are some exceptions to the above rules. For example, we may collect, use or disclose information without your consent if we:

  1. use an outside company to process information
    At times we may use the expertise of an outside company to do work for us involving some of your information. When we do, we select the company carefully and confirm that it uses security standards comparable to those of FCMC.
  2. must disclose information for legal reasons
    We may be compelled to release information by a court of law, or other legal or regulatory authority. If so, our policy is to release information only to the extent that we have to.
  3. have to protect the interests of FCMC


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